We strive to deliver your orders in a timely and efficient manner. This Shipping Policy outlines the details of our delivery process, including timeframes, conditions, and other important information. Please read this policy carefully to understand how we handle your orders.

Delivery Timeframe

  • We aim to process and dispatch all orders within 3-8 business days after the order is confirmed.
  • Business days exclude weekends (Saturday and Sunday) and public holidays.
  • Delivery times may vary depending on product availability, your location, and other factors. Estimated delivery times will be provided at the time of purchase.

Shipping Areas

  • We currently deliver to all regions within the United Kingdom.
  • For international shipping inquiries, please contact us at info@sofabyfnj.co.uk.

Shipping Costs

  • Shipping costs are calculated based on the size, weight, and destination of the product. These costs will be displayed at checkout before you confirm your order.
  • Free shipping may be available for select products or during promotional periods. Details will be clearly stated on the website.

Order Tracking

  • Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery through our courier partner’s website.

Delivery Conditions

  • Damaged or Incorrect Deliveries: If your order arrives damaged or incorrect, please notify us within 48 hours of receiving the product. We will arrange for a replacement or refund as per our Return Policy.
  • Delivery Instructions: If you have specific delivery instructions (e.g., leave with a neighbor), please include them in the notes section during checkout. While we will do our best to accommodate your requests, we cannot guarantee them.
  • Failed Deliveries: If a delivery attempt is unsuccessful, our courier partner will typically leave a card with instructions for rescheduling or collecting your order from a local depot.

Exclusions

  • Deliveries are not made on weekends (Saturday and Sunday) or public holidays.
  • Delays may occur due to unforeseen circumstances such as extreme weather, transportation issues, or other events beyond our control. We will notify you of any significant delays and work to resolve them as quickly as possible.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:
Email: info@sofabyfnj.co.uk
Website: SofaByFNJ.co.uk

We are here to assist you and ensure your order arrives safely and on time. Thank you for choosing SofaByFNJ.co.uk!