We strive to ensure a seamless shopping experience for our customers. This Shipping and Return Policy outlines the details of how we handle deliveries, exchanges, and returns. Please read this policy carefully to understand your rights and responsibilities when purchasing from us.

Shipping Policy

Delivery Timeframe

  • We aim to process and dispatch all orders within 3-5 business days after the order is confirmed.
  • Delivery times may vary depending on your location and the availability of the product. Estimated delivery times will be provided at the time of purchase.

Shipping Costs

  • Shipping costs are calculated based on the size, weight, and destination of the product. These costs will be displayed at checkout before you confirm your order.
  • Free shipping may be available for select products or during promotional periods. Details will be clearly stated on the website.

Delivery Areas

  • We currently deliver to all regions within the United Kingdom. For international shipping, please contact us at info@sofabyfnj.co.uk for more information.

Tracking Your Order

  • Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery through our courier partner’s website.

Damaged or Incorrect Deliveries

  • If your order arrives damaged or incorrect, please notify us within 48 hours of receiving the product. We will arrange for a replacement or refund as per our policy.

Exchange Policy

Notification Time

  • To request an exchange, you must inform us within 48 hours of receiving your order. Please contact us at info@sofabyfnj.co.uk with your order details and reason for the exchange.

Conditions for Exchange

We will only exchange products under the following conditions:

  1. The item is physically damaged during transit.
  2. The wrong size or wrong color was delivered.
  3. The product is defective or faulty.

Return Shipping

  • You are responsible for the shipping costs when returning items for an exchange.
  • In Lahore, we offer a courier replacement service for exchanges. For customers in other cities, you must arrange for returns yourself through a courier service.

Exclusions

  • No exchanges will be accepted for SALE items, discounted products, clearance items, or customized products, unless they are defective.

Return Policy

Return Timeframe

  • Returns must be made within 7 days of receiving the product. Please ensure the item is in its original condition and packaging.

Condition for Return

  • The product must be unused, unwashed, and in its original packaging. Items returned in unsatisfactory condition will not be accepted.

Refunds

  • If you change your mind about your purchase, you will receive 80% of the purchase price as a refund, or you can choose to exchange the item.
  • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

Proof of Purchase

  • All returns must be accompanied by the original receipt or proof of purchase. Without proof of purchase, we will not be able to process your return.

Faulty or Incorrect Items

Eligibility

  • If your item is faulty, incorrectly described, or the wrong size, we will:
    1. Offer a full refund (including delivery charges).
    2. Provide a replacement product at no additional cost.

Return Timeframe

  • The item must be returned within a reasonable time (typically within 7 days) along with proof of purchase.

Customization Policy

Customized Products

  • Customized items (e.g., sofas made to specific measurements or designs) can only be exchanged if they are faulty or defective. No returns or refunds will be accepted for customized products unless they meet these criteria.

Contact Information

If you have any questions or need assistance with shipping, returns, or exchanges, please contact us at:

Email: info@sofabyfnj.co.uk
Website: SofaByFNJ.co.uk

Our customer support team is available to assist you with any concerns and ensure your satisfaction.